Provider Relations

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Provider Relations Team

LIFEPlan is pleased to announce a new Provider Relations team, expanded and focused on building  positive relationships with our provider partners. Each Director of Provider Relations is regionally based, an experienced relationship manager who works on key issues to positively impact delivery of high-quality, person-centered services.

The Provider Relations team works with senior program directors at provider agencies to

  • promote proactive communication, including regular connections with Care Management
  • identify service gaps
  • promote provider programs and services
  • explore ways to collectively support members and their families
  • advocate with one voice
  • …share your ideas with us!

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Contact LIFEPlan After Hours
For urgent matters that cannot wait until the next business day, call 1-800-232-7145

Meet the Team

Karen Hoffman
Director of Provider Relations  Zone 1
karen.hoffman@lifeplanccony.com
(315) 930-4502


Karen has been working in the human services field for 30 years supporting and advocating for people with intellectual and developmental disabilities.  Read More…

Anne Seepersaud
Director of Provider Relations Zone 2
anne.seepersaud@lifeplanccony.com
(607) 214-0618


Anne Seepersaud has been supporting people with developmental and intellectual disabilities for the past 20 years. Anne started her career as a DSP providing respite. Read More

Nadira Bryan
Director of Provider Relations Zone 3
nadira.bryan2@lifeplanccony.com
(914) 359-4588


Nadira has worked in the Health and Human Service field for more than 30 years. At the start of her career, Nadira supervised Home Health Aides for a home care agency. Read More…

I/DD Provider Resources

Promote your agency programs and services in the Community Resources Tool, a centralized database of community and provider resources. This easy to use tool organizes I/DD specific resources by New York State county, connecting care managers, agency staff, and people with various needs to the services they need. Check your agency listings featured in the CRT, then reach out to your Director of Provider Relations to make updates.

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