New York State has developed a new way to manage care, which brings new uncertainties. As Medicaid Service Coordination becomes Health Home Care Management, LIFEPlan is committed to partnering with providers to ensure choice, stability and continuity of care for the individuals that depend on them.

What’s Next for MSCs?

Medicaid Service Coordination has transitioned to Health Home Care Management as of July 1st, 2018. This new model is designed to be conflict-free, and to provide supports that plan for all of an individual’s needs, including:

    • Disability Services
    • Medical, Dental and Behavioral Health
    • Wellness and Community Services

Under the new Health Home Care Management model, MSCs will become Care Managers.

In addition to their current disabilities coordination work, they will integrate 6 Core Service Categories:

  1. Comprehensive Care Management: Incorporates health care planning in addition to waiver support services.
  2. Care Coordination and Health Promotion: Includes referrals for wellness activities, and linkages to supports for independent living skills.
  3. Comprehensive Transitional Care: Care Managers help people and families/caregivers during a transition between levels of care.
  4. Person and Family Support: Care Managers help advocate for people, or coordinate services to support people and families/caregivers to maintain and promote quality of life.
  5. Referral to Community Supports: Care Managers provide information and assistance to refer individuals and family/caregivers to community-based resources.
  6. Use of Health Information Technology (HIT) to Link Services: Care Managers will use a new software system, a secure electronic health record, to communicate with the circle of support and other providers of services.