A New and Better Way to Contact LIFEPlan! 1-855-572-2669 (1-855-LPCCONY) or questions@lifeplanccony.com The LIFEPlan Customer Service Center provides direct, live access via phone and email to LIFEPlan professionals to resolve concerns and questions, provide information, and connect you to the…
Continue ReadingLIFEPlan CCO Recognizes Care Managers We are pleased to recognize and celebrate our Care Managers during Case Management Week (October 9 -October 15). As Care Managers, you play a critical role in ensuring each member gets to live their most…
Continue ReadingThoughts from the People They Support LIFEPlan recently hosted a webinar with representatives of our leadership team to discuss the importance of building a strong relationship with Care Managers. Mary Beth Redmond, Senior VP of Care Management, opened the discussion saying, Tonight, we…
Continue ReadingTips to Build Better Relationships When we ask LIFEPlan members what they value most in their Care Manager relationship, the answer is almost always good communication. Knowing when and how to connect, as well as how often, can be the…
Continue ReadingSupport and Respect Developing a mutual respect for each other. That’s where Brendan and his job coach Minh’s relationship started almost three years ago. Then came trust. Now Minh says she can’t keep up with him! Hudson Valley resident and LIFEPlan member Brendan…
Continue ReadingCare Management Services At LIFEPlan CCO, we believe that every person has the right to define the life you want to live. With enrollment in LIFEPlan Care Management, people with intellectual and development disabilities (IDD) get help finding, coordinating, and…
Continue ReadingHelp for Families with Disabilities Are you a person, or a family member of a person, who has been diagnosed with a developmental disability? A large network of nonprofit service agencies, including Care Coordination Organizations (CCO) offer programs, support, and…
Continue ReadingThe Person-Centered Planning Process Care Managers assist with a person-centered planning process to document how and where someone wants to live. This leads to securing services that help that person move toward a life of meaning and productivity. To access…
Continue Reading
