We know that the journey through the eligibility and enrollment process can be confusing and even seem daunting at times. Providing the best member experience is a driving force behind the LIFEPlan mission.
To make enrollment easier, LIFEPlan has added a new role to assist prospective members and families with the process.
Monalisa Fermin-Fennell is the new Care Connection Engagement Specialist, a dedicated professional who helps families get started with enrollment, allowing them more time to focus on other aspects of life.
Monalisa has worked at LIFEPlan in the Care Connection department for the past year and a half. “I am excited to be the first point of contact for members looking for Care Management through LIFEPlan,” she said. “Often, when they contact me, they have many questions and uncertainties of how the eligibility/enrollment process works. I assure them they are not alone and that I will explain everything they need to know.”
Monalisa takes enrollment calls for all 6 regions, initiating the eligibility and enrollment process before assigning people to a regional Care Connection specialist. From the very beginning, LIFEPlan Care Connection Specialists are dedicated to providing a smooth and worry-free experience as people work through the process of gathering paperwork and documents to begin receiving Care Management.
If you, or someone you know, is interested in receiving Care Management support through LIFEPlan CCO, contact Monalisa at (315) 565-2612 or complete this online referral form today.