Sharon Jones, Care Manager, Mt Kisco
Working with a job coach at Careers Support Solutions in Westchester County, Sharon helped a member to gain confidence and skills in her job at a local grocery store. The improvements were so significant that Sharon, and her member, were honored by Careers for their achievements. Shy by nature, Sharon is happy to receive the “2020 Outstanding Advocate” award, saying “I love working as a team to help members lead a successful life.”
Edwin Rodriguez, Care Manager, New Windsor
Taking a temporary assignment seriously, Edwin went the extra mile to open doors for a member and his family when their CM took a leave of absence. The members’ mother, who suffered from PTSD and depression, was struggling due to school shutdowns and extremely unhappy about the change. Her son and a sibling were home all day every day with no school, and no additional services. A language barrier added to the confusion when the mom attempted to get help. Working with a provider agency, Edwin quickly (within a month) set up support for 40 hours of Community Hab per week, including arranging for staffing by a family friend who spoke Spanish. Using his knowledge of community services, Edwin also found foundation funds to further support the family. For all this work, the mom requested that Edwin remain their Care Manager, sharing how his community knowledge and expertise has made a world of difference in their lives. Edwin has agreed to stay on.