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Let’s Work Together

We work with:

  • Hospitals
  • Dental
  • Mental Health
  • Education
  • Healthcare Systems


Collaboration is essential to delivering the best quality service to people with intellectual and developmental disabilities. LIFEPlan Care Managers coordinate services offered by a variety of provider partners – healthcare, behavioral health and developmental disabilities.

Working together, we can provide the best possible overall health and safety for the people we serve.

I/DD Provider Resources

LIFEPlan On Call Phone Number

For urgent matters that cannot wait until the next business day, call 1-800-232-7145


Provider Database

The Community Resources Tool is a centralized database of resources for individuals, families and providers. This easy to use tool provides resources, organized by New York State counties, to support people with various needs.

Contact Provider Relations

Meet Karen Hoffman
Director of Provider Relations

Karen has been working in the human services field for 30 years supporting and advocating for people with intellectual and developmental disabilities. Karen began her career as a Direct Support Professional providing services that enabled people to become successfully employed in their communities. She then advanced into management and held a variety of administrative and leadership positions at a nonprofit organization with a focus on community programs and services.  

Karen’s firsthand experience in service delivery has equipped her to understand that providers are integral in enabling LIFEPlan members to achieve their goals and dreams. In her position of Director of Provider Relations, she looks forward to developing and enhancing relationships with LIFEPlan’s many partners. 

Karen earned her Bachelor’s degree from Utica College.  In her spare time, she enjoys traveling, hiking, camping, gardening, and canoeing.  

Connect  to Provider Enews