Provider Information – COVID-19

Provider Information

March 23, 2020

Dear Partner Providers:

As the COVID-19 (Coronavirus) situation evolves, LIFEPlan CCO NY remains committed to keeping our provider partners informed.

The State (OPWDD and DOH) has provided correspondence and agreed to provide relief for Life Plan deadlines, retroactive to March 7, 2020. 

  • All Life Plan due dates will be extended. The current Life Plan will remain in effect curing the NY State Emergency. Life Plan meetings are not required to be held. Care Managers are not being required to develop new annual Life Plans during this time.
  • For new enrollees, the initial Life Plan due date will also be extended. Service Authorizations for new enrollees will be reviewed with the Regional Offices, who will approve and advise what, if any, documentation may be needed in place of a Life Plan.

From LIFEPlan CEO Nick Cappoletti

March 16, 2020
Dear Partner Providers:

LIFEPlan CCO NY continues to monitor and assess the evolving COVID- 19 (Coronavirus) pandemic. We want to keep our provider partners abreast of the work that we are doing with OPWDD, DOH (Health Home Department) and our CCO partners.

LIFEPlan is proactively planning for the care of our members during this difficult period and has adjusted our policies to ensure the safety of our stakeholders.

Read more to learn about LIFEPlan guidelines for Care Managers and Staff  here…


Health Homes are Essential Businesses

March 23, 2020

Per the Governor’s Executive Order, CCO Health Homes fall within designated Essential Businesses, and Care Management Staff are essential workers.

Updates to Telecommunication

March 23, 2020

Care Managers will continue to use videoconferencing and phone conferencing with our members. However, the OPWDD guidance has allowed for the use of everyday non-public facing technology.
Read More

Provider Guidance

March 23, 2020

Effective 3/19/2020, OPWDD has directed that Community Habilitation can be conducted by alternative means. Alternative means can include conducting services by telephone or teleconferencing services.
Read More

Please note we will make updates to this webpage as they become available.