Quality/Compliance

Compliance Statement

LIFEPlan CCO NY is dedicated to providing services in compliance with all State and Federal laws governing its operations and consistent with the highest standards of business and professional ethics.

LIFEPlan staff, contractors, vendors and are responsible for understanding and complying with the Company’s Compliance Program, meeting all regulatory requirements, reporting all known or suspected violations of fraud or abuse, and assisting in the resolution of compliance issues. Failure to perform these duties is a violation in itself.


Examples of Compliance violations that would need to be reported include, but are not limited to, the following:

· Disclosing or using confidential information regarding the Company, staff, or Members.

· Billing for services that were not provided.

· Falsifying Company financial documentation.

· Accepting a bribe from a vendor or contractor for Member referrals.

· Falsifying Member documentation (Life Plans, Progress notes, monthly summaries) to justify payment.

· Documenting & billing for services provided by another staff person.

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Compliance Hotline  (315) 338-4095

LIFEPlan CCO NY has established a Compliance Hotline intended to provide a method of reporting any compliance concerns. Any concerns regarding improper or unethical activity such as violations of professional standards of practice or business ethics, breach of member privacy or confidentiality, information system security breach, inaccurate billing, or conflicts of interest should be reported. This list does not include all the possible violations that should be reported to the Compliance Department but provides examples of the different type of things that the Compliance Office would like to hear about. Information provided to the hotline is treated as confidential to the extent permitted by law. No one will retaliate against any person making a report in good faith. The Compliance hotline phone number 315-338-4095 is a dedicated voice mailbox accessible only by Compliance staff.

Director of Corporate Compliance: Glenda Criss
315-737-6113
glenda.criss@lifeplanccony.com

Corporate Compliance Officer: Lauren Albaroni
315-876-9114
lauren.albaroni@lifeplanccony.com

Incident Mangement

Keeping LIFEPLan CCO members safe

LIFEPlan CCO is committed to the safety and well-being of our members. One way we ensure this is by reporting, investigating, monitoring, and managing all instances where a member may be a victim of abuse, neglect, and/or their safety compromised. To ensure timely reporting, LIFEPlan CCO has established an Incident Management Reporting Hotline. This hotline is available and staffed 24/7 so all potential incidents can be immediately reported. To learn more about the Incident management process, please see the attached brochure provided by the Office of People with Developmental Disabilities (OPWDD).

Learn more about incidents here.