Quality/Compliance

Compliance Hotline  (315) 338-4095

LIFEPlan CCO NY has established a Compliance Hotline intended to supplement normal administrative channels, such as QA or Human Resources. For routine compliance concerns, attempt to speak to your  Care Manager or the Care Manager Supervisors.  Any concerns regarding improper or unethical activity such as violations of professional standards of practice or business ethics, breach of member privacy or confidentiality, information system security breach, inaccurate billing, or conflicts of interest should be reported. This list does not include all the possible violations that should be reported to the Compliance Department but provides examples of the different type of things that the Compliance Office would like to hear about. Information provided to the hotline is treated as confidential to the extent permitted by law. The Compliance hotline phone number 315-338-4095 is a dedicated voice mailbox accessible only by Compliance staff.