Ellen’s journey to independent living is a powerful example of what person-centered care looks like in action. With the support of her Care Manager, Kayla, her family, and her self-direction team, Ellen explored what independence truly meant to her, starting in a supported apartment, navigating challenges with a roommate, and ultimately finding the confidence to advocate for living on her own.
Through patience, trust, and collaboration, Ellen moved into an apartment where she feels comfortable, respected, and proud of how far she’s come. This story highlights the impact of care management that centers choice, dignity, and empowerment, and reminds us that independence is not a destination, but a journey.
Watch Ellen and Kayla’s story to see care management in action.