Member Relations

Who We Are

LIFEPlan CCO Member Relations expands the reach of care management to support Members and families. Member Relations programs and resources focus on facilitating the best possible Care Manager-Member relationship.

Member Relations works with Care Management to connect Members to support, education, and advocacy opportunities to enrich and improve their lives.

Member Enews

Monthly Enews is filled with timely information about forums, Member Relations initiatives, and helpful resources like the Knowledge Center and Community Resource Tool. Sign up here.

Member and Family Forums

Member and Family Forums are held monthly on topics of interest to Members, families, and others in the IDD community. Popular topics include benefits, guardianship, enrollment and eligibility, life transitions, and future planning. LIFEPlan Members are notified of upcoming forums via the Member Enews.

New Member Enews

A monthly Enews designed to meet the interests of those new to Care Management. Basic information is provided each month, as well as access to helpful resources that explain the Care Management process, and other aspects of receiving OPWDD services. New Members to LIFEPlan CCO receive this email for the first six months of membership.

New Member Orientation

New Members are invited to attend a bi-monthly Orientation meeting, held virtually, to learn basic information about Care Management and LIFEPlan, and to have the opportunity to ask questions.

Member Support

Members are supported throughout their journey by numerous Member Relations programs. Working alongside care management teams, Member Relations offers a Member and Family Advisory Council, connection to resources, and peer support to address barriers or concerns experienced by Members and their families.

Member and Family Advisory Council

The Member & Family Advisory Council (MFAC) comprises LIFEPlan CCO Members and families serving as the voice of Members. It is a diverse group that reflects the diversity of the membership. MFAC offers a forum to share ideas on topics important to our Members, provide input, and share their experiences and unique perspective to enhance policy and program development that affect the care and services individuals receive.

The MFAC provides a mechanism to:

  • Seek and learn from the Member and family perspective
  • Promote a culture of person-centered care
  • Guide policy and program development through collaboration to improve practices
  • Enhance the delivery of high-quality services

Member Relations Liaisons

The Member Relations Liaison is a point of contact for LIFEPlan Members and families when you need another person to listen and guide you to answers. As a team member of the Member Relations department, the liaison is also a LIFEPlan Member or family member caring for a loved one with a disability. Members are encouraged to reach out to Member Relations with questions, concerns, or support. As a parent or caregiver, the Liaison understands the journey and is ready to help.