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two binders appear on a desk with papers, pen and a calculator. One says "Applications" the other says "Grants."

September 15, 2023 Kimberly MacLeod ProvidersLeave a Comment on October Provider Webinar

October Provider Webinar

Grant seeking for IDD Providers Tuesday, October 3 | 3-4:30 p.m. Do you have little to no experience in grant writing? Grant Specialist Alyssa Spina, CEO and Founder of Spina Research and Consulting will provide an interactive and practical program designed…

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The corner of a house appears in the sunlight.

September 11, 2023 Kimberly MacLeod ProvidersLeave a Comment on When a Member needs a new residence

When a Member needs a new residence

Learn about the updated Certified Residential Opportunity Process Before referring a person to a Certified Residential Opportunity (CRO), the Care Manager must fully explore with a Member, their family, and their circle of support the possibility of remaining in the…

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A group of people are gathered around promotional tables in a conference room.

August 9, 2023 Kimberly MacLeod ProvidersLeave a Comment on Thank You Providers!

Thank You Providers!

Provider Fairs A Success The Provider Relations team would like to thank our Provider partners who joined us for the first Provider Fairs in June 2023. On behalf of LIFEPlan and ACA/NY, we hosted 80 Providers and approximately 375 Care…

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Hands are writing with a pen to paper.

June 12, 2023 Kimberly MacLeod ProvidersLeave a Comment on What you need to know about incident management

What you need to know about incident management

SPECIFICS ON THE INCIDENT MANAGEMENT PROCESS FOR CARE MANAGERS When a Care Manager is notified of an incident, they need specific details to report the incident to the CCO’s Incident Management Department. Date of the incident or approximate date Allegation…

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Hands are writing with a pen to paper.

June 6, 2023 Kimberly MacLeod ProvidersLeave a Comment on June Provider Webinar

June Provider Webinar

The Care Manager’s Role in Incident Management Tuesday, June 20 | 3-4:30 p.m. Learn what the Care Manager’s role is in incident management. Also, know what information a service provider should share when informing a Care Manager of an incident…

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A professional woman seated at a desks looks at her laptop.

May 16, 2023 Kimberly MacLeod ProvidersLeave a Comment on Timely updates as PHE ends

Timely updates as PHE ends

On January 30, 2023, the White House announced that the COVID-19 Public Health Emergency (PHE) will end on May 11, 2023. With the end of the PHE, some of the ways we have been able to work together and communicate…

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May 11, 2023 Melenie Acosta ProvidersLeave a Comment on May Provider Webinar

May Provider Webinar

CCO ENROLLMENT, SERVICE AUTHORIZATIONS, AND PHE ENDING Tuesday, May 23 | 3-4:30 p.m. Please join us as we provide updates on the unwinding PHE flexibilities and resuming Medicaid recertifications. We will also cover the steps to enrolling in a CCO,…

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A boy smiles and faces a woman outside under the trees and a blue sky.

April 20, 2023 Kimberly MacLeod ProvidersLeave a Comment on Service authorization requests

Service authorization requests

How are service authorization requests handled? All eligible Members who wish to receive OPWDD HCBS waiver services must receive authorization from their local Developmental Disabilities Regional Office (DDRO) before a service can be rendered. How are services authorized? Services are…

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The back of a women is seen sitting at a computer as she faces a daughter and her mother who are smiling.

April 20, 2023 Kimberly MacLeod ProvidersLeave a Comment on CCO enrollment process

CCO enrollment process

Have questions about the CCO enrollment process? Provider agencies are one of several referral sources for CCO services. Here is information to share when speaking with potential members. Begin at the Front Door All applicants must start by going through…

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April 10, 2023 Alexa Aiello ProvidersLeave a Comment on April Provider Webinar

April Provider Webinar

The Life Plan Development Process Tuesday, April 25, 2023 | 3-4:30 p.m. The life plan represents a comprehensive living document created as the result of a person-centered planning process directed by the member, with assistance, as needed by a representative(s)…

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