Provider Relations

Provider Relations Team

The Provider Relations team is focused on building positive relationships with our Provider Partners. Each director is a regionally based and an experienced relationship manager. They work with Providers to positively impact the delivery of high-quality, person-centered services for Members.

The Provider Relations team works with key leadership at provider agencies to:

  • Promote proactive communication, including regular connections with Care Management
  • Identify service gaps
  • Promote provider programs and services
  • Explore ways to collectively support Members and their families
  • Advocate with one voice
  • Share your ideas!

Stay Updated on LIFEPlan Provider Enews

Relevant, timely, short.

Read our latest Provider Enews here.

Provider Relations News and Events

Documentation Needed from Providers

It is a Care Manager’s responsibility to ensure a Member’s electronic health record is complete and accurate.

Provider Resources

Quick reference tools to assist provider agency professionals in their work with Care Managers and Members.

Community Resource Tool Icon

Community Resource Tool

The Community Resource Tool is a database of programs, services, and resources across multiple counties in NYS to help Members and families find both community and disability services they need. 

Meet the Directors of Provider Relations


Karen Hoffman

Karen Hoffman

(315) 930-4502

Anne Seepersaud

Anne Seepersaud

(607) 214-0618

Nadira Bryan

Nadira Bryan

(914) 359-4588

Provider Coverage Map

LIFEPlan Provider Map

Provider Key

Karen Hoffman

Anne Seepersaud

Nadira Bryan