Member Relations
In addition to Care Management, we offer a variety of programs, services, and experts to help you and your loved ones understand the array of disability services and benefits in New York. Navigating the system for people with intellectual and developmental disabilities can feel overwhelming, but you are not alone. The Member Relations Department is your support team, and we’ll be here with you every step of the way.
At LIFEPlan, we provide multiple ways for Members and families to stay engaged, informed, and involved. From e‑newsletters to virtual learning sessions and peer connections, these resources are here to help you learn, share, and navigate your journey with confidence.
Just Getting Started? Subscribe to Our E-Newsletter
Signing up for our free e‑newsletter is one of the easiest and most powerful ways to stay informed, connected, and empowered. Our newsletters deliver timely updates and trusted information directly to your inbox.
You’ll receive emails that include:
- Important industry news and regulatory updates that may impact services, supports, and rights
- Helpful tools and resources to support everyday life, planning, and independence
- Virtual Learning Sessions (formerly Member and Family Forums) featuring education, discussion, and shared experiences
- Community networking opportunities to connect with healthcare and community providers, peers, advocates, and Care Managers.
- Ways to raise your voice and take action on issues that matter to you and your family
- Clear information about benefits and services, so you don’t miss out on available supports
Subscribe to stay connected to the latest information, opportunities, and advocacy efforts, helping you make informed decisions and feel confident navigating systems that affect your life and future.
Learn About Services, Stay Informed on What Matters to You, and Connect With People Who Understand
Engage With New Member Orientation
All new members are invited to attend orientation meetings, which are held virtually. We’ll walk you through all the foundational information to help get you started.
This is your introduction to Care Management, disability services, and LIFEPlan programs with clear, and easy-to-understand information that will help give you the confidence you need to take the next steps. This is also an open forum to ask questions with your peers to help plan for your unique needs and goals.
Join Our Virtual Learning Sessions
Our Virtual Learning Sessions (formerly known as Member and Family Forums) are held monthly on topics of interest to members, families, and others in the IDD community.
Popular topics for our Virtual Learning Sessions include enrollment, eligibility, and accessing disability services in New York, understanding Medicaid, Medicare, and HCBS supports, guardianship, managing life transitions, and future planning. LIFEPlan Members are notified of upcoming sessions via our Member E-news.
Meet Your Peer Supports: Our Member Relations Liaisons
Our Member Relations Liaisons are parents or caregivers of members who understand the journey and can share in your experience.
Sometimes your best resource is someone who has been there. That is why we host quarterly, one-hour online “Drop-In Sessions” with liaisons from across the state. They can help you understand your options, prepare for meetings and decisions with plenty of opportunities to share your thoughts, ask questions, and find resources.
Participate in Our Self-Advocate Community
Are you a self-advocate and want to meet other LIFEPlan members like you and make some new friends?
Self-Advocates receiving services from LIFEPlan are invited to attend monthly meetings to be a part of the LIFEPlan’s Self-Advocates group. Join us to share resources, discuss concerns, compare notes, and support each other virtually. We encourage you to bring your thoughts and ideas to an introductory meeting.
Ready for the Next Step? Have a Voice in the Services Members Receive
Join the Member and Family Advisory Council
The Member and Family Advisory Council (MFAC) is comprised of LIFEPlan members and families serving as the membership’s voice. MFAC offers a forum to share ideas on topics important to our members, provide input, and offer their experiences and unique perspectives to enhance policies and program development that affect the care and services that members receive.
To inquire about or join our Member and Family Advisory Council, please email us at memberrelations@lifeplanccony.com
The MFAC serves to:
- Seek and learn from the Member and family perspective
- Promote a culture of person-centered care
- Guide policy and program development through collaboration to improve practices
- Enhance the delivery of high-quality services
Have Questions? Contact Member Support
You don’t need to have everything figured out before reaching out. Our team is ready to connect you with the programs, experts, and community you need to help you thrive. Our goal is to remove any barriers and challenges you are facing. If you have a question about any of our services or how LIFEPlan can support you, please reach out to our Member Support team.
Please contact us at memberrelations@lifeplanccony.com