Incident Management and Justice Center Reporting
When an incident is reported to a Care Manager, they are trained to call the CCO’s Incident Management Department as soon as possible to ensure immediate protections are implemented for the member. If the Care Manager is the first party to discover an incident or allegation that occurred in a certified setting, Incident Management will direct the Care Manager to make the initial report to the Justice Center.
Once the report has been accepted by the Justice Center, the Incident Management Department will notify the member’s certified setting to ensure immediate protection and inform them of the allegation. If a Provider reports an incident to the Justice Center, that information should be provided to the Care Manager for follow-up with the CCO’s Incident Management Department.
Read more about LIFEPlan’s Incident Management.
Willowbrook Class Members and the CMOR
During the Public Health Emergency (PHE), the Care Management Observation Report (CMOR) requirements were waived to protect Willowbrook Class Members from exposure to COVID-19. This flexibility ended on November 11, 2023, and Care Managers must complete the CMOR twice a year. One of the two CMORs must be completed with the member’s representative from the Consumer Advisory Board (CAB). If concerns are noted during a CMOR observation, the Care Manager is required to follow up until the concern is resolved. Please keep in mind that these are the requirements of the Willowbrook Permanent Injunction and cannot be waived or circumvented. We ask that Providers work together with Care Managers to ensure follow-up occurs in a timely manner.
Read more about the CMOR.