事件管理和司法中心報告
When an incident is reported to a Care Manager, they are trained to contact the CCO’s Incident Management Department as soon as possible to ensure immediate protections are implemented for the member. If the Care Manager is the first party to discover an incident or allegation that occurred in a certified setting, Incident Management will direct the Care Manager to make the initial report to the Justice Center.
一旦報告被司法中心接受，事件管理部門將通知會員的認證設置，以確保立即得到保護，並將指控告知他們。如果提供者 向司法中心報告事件，則應將該資訊提供給護理經理，以便與 CCO 的事件管理部門進行跟進。
閱讀更多關於 LIFEPlan的事件管理。
Willowbrook Class 成員和 CMOR
During the Public Health Emergency (PHE), the Care Management Observation Report (CMOR) requirements were waived to protect Willowbrook Class Members from exposure to COVID-19. This flexibility ended on November 11, 2023, and Care Managers must complete the CMOR twice a year. One of the two CMORs must be completed with the member’s representative from the Consumer Advisory Board (CAB), if applicable. If concerns are noted during a CMOR observation, the Care Manager is required to follow up until the concern is resolved. Please keep in mind that these are the requirements of the Willowbrook Permanent Injunction and cannot be waived or circumvented. We ask that Providers work with the Care Management team to ensure follow-up occurs promptly.
閱讀更多關於 CMOR的資訊。